HCD Workshop Tomohon
Our learning process of the HCD Canvasses was a fast one these past 3 weeks. We already discussed a few things we would like to adapt about the HCD Canvasses in the previous post. Using the Create and Deliver Canvasses during the HCD workshop we gave at the ITM University in Tomohon over 4 weeks, gave us new insights. What did we learn from the fact that our participants in the HCD workshop were new to the HCD process and the HCD Toolkit? First time users give great feedback on what you have designed: because they have no existing knowledge they are not prejudiced. By observing them thoroughly we hope to have been able to conclude what works and what doesn’t work.
Did the cultural and language barriers made it harder to draw conclusions? We think not! The fact that we speak no Indonesian and their poor English made us have to explain the HCD workshop slowly and clearly: a good exercise for us as teachers/ facilitators! On the other hand giving feedback is difficult for the participants, because in the Indonesian culture they are not used to being critical and they find it hard to express themselves in English. So besides asking evaluation questions on the end of the course we needed to get feedback in another way. The fact that the participants put in a lot of extra time and set up an Indonesian AmIaDesigner-Facebook page, made us believe we did at least something right. They are even discussing on this Facebook page what could be the next Design Challenges they could tackel. We therefor believe the students/ participants were truly empowered and understood the purpose of the HCD toolkit and course.
What about the Canvasses? We mentioned in the prior HCD Canvas blog that we might need a 4th GO CRAZY Canvas but after using the other Canvasses (Create and Deliver) we think it’s probably not needed as long as we use the facilitator boxes on the right side of every Canvas to give good tips and suggestions like: don’t feel restricted by the size of the Canvas! These facilitator tips and suggestions are something we still need to prototype with other people being the facilitators then ourselves though. Because the Canvasses need to help you facilitating the complete process yourselves. In order to get things started, the facilitator boxes in the Canvas probably will also need to mention the main tools you need to use on the Canvas to go through every phase.
So our final conclusions on the HCD Canvasses are very positive and although they still need more prototyping, we definitely are going to suggest to IDEO.org to include the Canvasses on their website and in their toolkit. Looking at IDEO.org’s HCD Toolkit, the HCD Canvasses will facilitate the process, which guides you through every phase using the different methodologies mentioned in the Toolkit. For example